About BSD

About us

  • Established in US since 1999
  • US company managed by US based management, domestic and offshore operations:
    • Domestic and offshore resources managed by US based project managers
    • Headquarters in Newton, offshore offices in Eastern and South Europe
  • Operational excellence service delivery approach
  • Operational metrics and KPIs to manage operations
    • Some operational statiscics
      • 140+ REMOTE APPLICATION MANAGEMENT OF DIRECT AND INDERECT (VIA PARTNERS) CUSTOMERS
      • 2,000+ environments under management
      • Annually: INCs=109,000; CRs=26,000; SRs=65,600
    • SUPPORTED:
      • 500+ successful application upgrades
      • 3,500+ successful data base upgrades
      • 100+ data center migrations (30+ from Oracle on Demand)
      • OVER 95% CUSTOMER RETENTION RATE
      • OVER 90% EMPLOYEE RETENTION RATE
  • Constant quality control management
  • ITIL based service delivery methodology
    • CONFIGURATION MANAGEMENT:
      • Provisioning/de-provisioning, integration with change/incident management
    • INCIDENT/PROBLEM MANAGEMENT:
      • Template-based methodology,
      • escalation management
    • CHANGE/RELEASE MANAGEMENT:
      • Patching processes, release calendar, communication
      • with application/business owners
    • PERFORMANCE/CAPACITY MANAGEMENT
      • Standard reporting, communication with application/business owners
  • Offshore resources fluent in English and capable of supporting clients in multiple languages around the World.
  • Fully enables and secured infrastructure offshore locations
  • Flexible engagement models
    • DEDICATED PLATINUM
      • Dedicated primary domestic
      • Dedicated team of SMEs offshore
    • DEDICATED GOLD
      • Dedicated primary offshore
      • Dedicated team of SMEs offshore
    • DEDICATED SILVER
      • Shared primary domestic
      • Dedicated team of SMEs offshore
    • SHARED PLATINUM
      • Shared primary domestic
      • Shared team of SMEs offshore
    • SHARED GOLD
      • Shared primary offshore
      • Shared team of SMEs offshore
    • SHARED SILVER
      • Customer's primary
      • Shared team of SMEs offshore
  • Established Account Governance Processes
    • CUSTOMER AND SERVICE MANAGEMENT
    • DETAILED REVIEWS WEEKLY, MONTHLY AND QUARTERLY
      • Service activity
      • Service level achievement
      • System performance & capacity
      • 52-WEEK PLAN CREATION AS NECESSARY
      • IT master planning
      • Annual change planning with business community
  • Flexible pricing model

OUR TEAM

  • Boston SoftDesign offers its clients access to a group of top technical professionals that are available to our customers 24 hours a day, seven days a week.

HIGH RETENTION

  • Boston SoftDesign enjoys a very high retention rate. For our clients, such low employee turnover guarantees disruption-free delivery of services, constant interaction with dedicated specialists, and direct access to best talent working on your projects. All these enable our clients to develop a personal one-on-one relationship with our experts to communicate daily about short- and long-term goals and tailor Boston SoftDesign's approach to our customers' unique needs.

HIGHLY PROFESSIONAL

  • Our technical specialists have on average nine years of experience in the field and are certified professionals of IBM, Oracle, Microsoft, Sun, and SAS Institute.

OPERATING WORLDWIDE

  • BSD has exclusive access and recruiting program to technical resources in the USA, Middle, and Easter Europe.
  • We actively support the growth of the teams and every individual, their technical and communication skills.

EMPLOYMENT OPPORTUNITIES

  • Boston Soft Design is committed to recruiting, retaining and developing a diverse team of talented professionals to work in innovative, fast-paced, team environment. Boston SoftDesign is an equal opportunity employer.

CORPORATE VALUES

  • Deliver expertise & experience to our customers
    • Our Expertise is both:
      • Technical
      • Professional
    • We create value:
      • Innovative solutions
      • Advanced technologies
      • Operational excellence
    • We have a proven training process for our professionals
  • Deliver on our commitments
    • Quality
    • Success of our customers
  • We are a team
    • We strive for seamless integration with our customer's teams
    • We communicate with respect, honesty and transparency
  • Flexible engagement models