CRM

• Our certified specialists offer comprehensive services, in cloud technologies and full-cycle technical services, provide troubleshooting, problem solving
• High expertise in the industry, including cloud and social networks
• Expertise in corporate CRM and non-CRM applications on Force.com using Apex Code, VisualForce and other technologies
• Implementing and developing, Configuring applications in SFDC (transition to SFDC migration), Force.com applications
• Complex integration using REST, SOAP, metadata API and ETL tools (Informatica, Informatica Cloud and others)

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• Collect requirements and perform configuration changes, including defining Workflow, Saved Searches and setting up standard objects or creating new ones.
• Configure reports, e-mail templates, saved searches, layouts, forms to improve ease of use of the system
• Data integrity and manipulation tasks, such as combining duplicate records
• Downloading and modifying data and bulk data migration using various data migration tools
• Functional support and maintenance of the overall system configuration

• Development of SuiteScript, both 1.0 and 2.0:
  • Client Scripts
  • Map / Reduce scripts
  • Mass update scripts
  • Portlet Scripts
  • RESTlet Scripts
  • Scheduled scripts
  • Suitelet Scripts
  • Workflows
• Translation of user requirements of various complexity into functional and manageable software
• Developing business flows with Workflows, SuiteScripts
• Integration with external services and systems (REST, SOAP, etc.)
• Maintenance of documentation for the use of the application, the new code and the provision of training material
• Perform code validation, data configuration to ensure viability and integrity

• Application monitoring:
  SARM, FDR, component logging, Audit Trail, IIS Advanced Logging, etc.
• Configuring Load Balancing
• Working with Fault Tolerance
• Performance Tuning
• Configure Domain Authorization and SSO
• Creating and configuring new components
• Cloning of the medium
• Configuring application and database backup. Tracking the execution process, checking backups.
• Install the necessary updates, patches for the application and database. Maintain the environment in the current state.
• Conducting an assessment of the state of the environment. Elimination of detected problems application of recommendations.
• Implementation of a system for monitoring (monitoring) the state of the environment. Timely detection and elimination of problems in the application. (falls, critical errors, performance problems)
• Implementation of startup and shutdown automation scripts.
• Estimating and freeing up disk space. The implementation of scripts to automate the cleaning of log files and temporary files.
• Maintenance of detailed environmental documentation and maintenance of its current status.

• Interface development and automation of business logic. Automation of existing business processes and implementation of new ones (Workflow, Task, Smartscript), scripting (VB, eScript, JS).
• Customization of the application in OpenUI mode with support and implementation compatibility on High Interactivity.
• Integration with third-party systems: any integration including the introduction of telephony (Genesys, Cisco, Avaya, Asterisk). Technologies: SOAP web services, JMS MQ, HTTP, JSON, file system level integration, dbink integration on the dbink level, embedding of external web content in Siebel screens.
• Data Migration: EIM, self-written solutions on PL / SQL, SQL Loader, Import Object