iPaaS Comparison 2021: Insights from the Managed Service Provider

We’ve already collected some thoughts on integration as a great business investment before. In 2021, when companies are getting full benefits of digital transformation it is time to maximize its potential. And it is clear that the organizations are now seeing more and more opportunities for iPaaS and confidently extending this tool to an increasingly large scale.

It has become a pretty common task for us to help our customers with the solution discovery process identifying the best iPaaS platform for them based on their needs.

BSD preliminary analysis covers the following factors:

  • the scale and use cases itself
  • applications/systems involved in the business processes
  • strategic goals expected to be achieved 
  • customer’s in-house experience and practice in integration areas
  • assessment of the scope not only from the implementation perspective but also from the ongoing maintenance standpoint.

Though we usually analyze many factors contributing to the right decision, this material is intended to collect the main differentiators of the most popular platforms/ the platforms we use the most.


Mulesoft – is a widely used Integration Platform that combines SaaS and Enterprise applications in the Cloud. Being one of the market leaders Mulesoft has proven itself as a powerful and flexible tool. Although Mulesoft has improved its UI capabilities dramatically over the years, we still see its true power can be delivered through the code. It’s a perfect solution for companies with a strong software development organization and a defined software development lifecycle practices. But the “power through the code” usually being paid off with a slower time to value. 

Soon after the acquisition by SalesForce, it became the only integration solution embedded in the Salesforce UI. And since then Mulesoft continues to grow around SalesForce Customer 360 ecosystem.

Mulesoft pure API-led approach reveals its most vulnerable place: not everything has to be an API.

Last but not least, Mulesoft implementation still requires heavy coding which can be challenging even for experienced teams. 


“power of the code”

Full control for the performance tuning from both code and computing resource perspectives

Strong API management capabilities

Pre-built templates and connectors


Slower time to market

Requires strong development team for implementation and ongoing support


Boomi – is clearly one of the oldest UI-driven players on the market. It started as an on-premise integration platform further adopted to SaaS. And it has been adapting to market needs successfully and constantly for more than 20 years so far. Continuing to compete with more modern tools Boomi is still one of the leaders in the iPaaS market. Its ability to provide a unified user experience as well as its market traction ensures that customers continue to come back again and again.  

However, Boomi suffers from bad and limited dashboarding. It is hard to track and see deployed and scheduled processes. Besides, poor error reporting and troubleshooting capabilities complicate the development process and significantly increases the implementation time.


UI-driven/low-code development

Comprehensive support documentation

Faster time to value comparing with Mulesoft


Logging- with complicated use-cases it requires developers to plan the logging properly to improve maintainability and simplify troubleshooting during the ongoing support

Poor dashboarding and reporting

Complicated pricing model


Workato – a cloud-native platform with a revolutionary approach that requires zero operational footprint. In many ways, Workato’s appearance has influenced the future development of the entire market. Its ability to build automation at any scale, Robust and Smart Data Pipelines powered by ETL/ELT, and native features for orchestration fully justify its recent win of Customer Choice Award (according to Gartner)

One more nice thing about Workato is it always offers you multiple options, thus you don’t have to worry you miss anything with choosing this platform. No matter what types of applications you use, no matter what technical background you have. It offers data synchronization of any volume and speed.


SaaS native – the platform scales for you

Transparent pricing model – buy recipes, not connectors or computing resource

Strong ETL/ELT capabilities

Advanced logging and self-healing with RecipeOps


Constantly changing interface

With a low-code approach and simplicity, you still need to have proper governance in place to make sure your citizen developers are following the best practices and standards

iPaaS according to Gartner

Gartner’s annual Magic Quadrant (MQ) report presents the vendors of Enterprise Integration Platform as a Service field.

As per Gartner’s MQ 2020 Mulesoft, Boomi, and Workato, three of them are marked on the leaders’ sector which we can’t help but agree with. 

As an obvious automation trend, we see how new solutions appear every year. On the other hand, the market leaders are consolidating their positions by continuing to offer customers smart and elegant solutions in the field of data management and business processes optimization. 

Which of these or many other platforms will work the best for your business? Boston SoftDesign will be happy to explore. Our focus on optimizing production processes, increasing profitability, and enhancing customer experiences through intelligent automation helps to deliver true value to businesses of any type and size.

Feel free to start conversations with us by filling out the application form or texting us via email info@bostonsd.com or LinkedIn