CRM

SalesForce
  • Our certified specialists offer comprehensive services, in cloud technologies and full-cycle technical services, provide troubleshooting, problem solving
  • High expertise in the industry, including cloud and social networks
  • Expertise in corporate CRM and non-CRM applications on Force.com using Apex Code, VisualForce and other technologies
  • Implementing and developing, Configuring applications in SFDC (transition to SFDC migration), Force.com applications
  • Complex integration using REST, SOAP, metadata API and ETL tools (Informatica, Informatica Cloud and others)

Learn more about Boston SoftDesign Salesforce services!

NetSuite

Administration experience

  • Collect requirements and perform configuration changes, including defining Workflow, Saved Searches and setting up standard objects or creating new ones.
  • Configure reports, e-mail templates, saved searches, layouts, forms to improve ease of use of the system
  • Data integrity and manipulation tasks, such as combining duplicate records
  • Downloading and modifying data and bulk data migration using various data migration tools
  • Functional support and maintenance of the overall system configuration

Development experience

  • Development of SuiteScript, both 1.0 and 2.0:
    • Client Scripts
    • Map / Reduce scripts
    • Mass update scripts
    • Portlet Scripts
    • RESTlet Scripts
    • Scheduled scripts
    • Suitelet Scripts
    • Workflows
  • Translation of user requirements of various complexity into functional and manageable software
  • Developing business flows with Workflows, SuiteScripts
  • Integration with external services and systems (REST, SOAP, etc.)
  • Maintenance of documentation for the use of the application, the new code and the provision of training material
  • Perform code validation, data configuration to ensure viability and integrity
Siebel

Administration experience

  • Application monitoring:
    SARM, FDR, component logging, Audit Trail, IIS Advanced Logging, etc.
  • Configuring Load Balancing
  • Working with Fault Tolerance
  • Performance Tuning
  • Configure Domain Authorization and SSO
  • Creating and configuring new components
  • Cloning of the medium
  • Configuring application and database backup. Tracking the execution process, checking backups.
  • Install the necessary updates, patches for the application and database. Maintain the environment in the current state.
  • Conducting an assessment of the state of the environment. Elimination of detected problems application of recommendations.
  • Implementation of a system for monitoring (monitoring) the state of the environment. Timely detection and elimination of problems in the application. (falls, critical errors, performance problems)
  • Implementation of startup and shutdown automation scripts.
  • Estimating and freeing up disk space. The implementation of scripts to automate the cleaning of log files and temporary files.
  • Maintenance of detailed environmental documentation and maintenance of its current status.

Development experience

  • Interface development and automation of business logic. Automation of existing business processes and implementation of new ones (Workflow, Task, Smartscript), scripting (VB, eScript, JS).
  • Customization of the application in OpenUI mode with support and implementation compatibility on High Interactivity.
  • Integration with third-party systems: any integration including the introduction of telephony (Genesys, Cisco, Avaya, Asterisk). Technologies: SOAP web services, JMS MQ, HTTP, JSON, file system level integration, dbink integration on the dbink level, embedding of external web content in Siebel screens.
  • Data Migration: EIM, self-written solutions on PL / SQL, SQL Loader, Import Object

Database Audit Services

Get a considerable return from your investment in Oracle Database, Microsoft SQL Server, MySQL, and PostgreSQL Databases with BSD Database Audit Service. Optimize your Oracle and Microsoft license investment. Tune long-running SQL Queries and leverage our experience to reduce cost and eliminate risk to your business.

We will be happy to perform an audit of your Oracle, MS SQL Server, PostgreSQL, MySQL instances. Our experts work in close collaboration with your teams, rather than in a bubble. As a result, the Database Audit report will deliver actionable insight and analysis we can use to proactively ensure that your enterprise workloads running on business-critical databases are as efficient as possible.

What we offer
  • Database audit
  • Security audit
  • Backup, disaster recovery and failover
  • Performance audit
  • Audit service regulations

Based on the audit results, the customer receives a consolidated report on the current status of the DBMS, a set of recommendations, and a well-developed roadmap for optimizing the operation of databases.


Request your Database Audit Today! 

Oracle Fusion Middleware Support

What we offer

  • Professional system audit;
  • Identifying bottlenecks in the functioning of Oracle Fusion Middleware products;
  • Development and implementation of security policy;
  • Install the necessary updates (Patches);
  • Development and implementation of a backup policy;
  • Performance tuning according to Oracle recommendations and best world practices.

Description of work

  • Detailed analysis of the existing system;
  • Recommendations for setting up the system and all its components, to achieve optimal performance and resource utilization;
  • Integration of a monitoring system that can detect even the smallest problems in the system;
  • Around-the-clock (24/7/365) support from our specialists, capable in the shortest possible time to solve any problems of regular use of Oracle Fusion Middleware;
  • Installation of required additions to the system;
  • Maintain the system in a constantly accessible state;
  • Solving performance problems;
  • Tracking and identifying work problems, locks, performance of parallel and competing requests, excessive consumption of JVM memory;
  • Controlling the backup process;
  • Creation of a copy of a productive system for configuring or updating test systems and systems for development;
  • Quality control and configuration of security systems, certification of network protocols and access techniques.

Business Intelligence Administration

What we offer

  • Professional system audit;
  • Identification of bottlenecks in the functioning of Oracle BI;
  • Development and implementation of security policy;
  • Install the required patches;
  • Development and implementation of a backup policy;
  • Adjust performance according to the vendor’s recommendations.

Description of work

Administration

  • Monitoring the availability of OBIEE services and components –
    • weblogic
    • SAW server
    • NQ Server
    • BI Publisher
    • em url
    • console url
    • analytics url
    • BI Publisher url
  • Monitoring ETL (shutdown, delay)
  • Monitoring of dispatches (agents / ibot)
  • Troubleshooting detected during monitoring
  • Periodic checking of the environment and settings for compliance with Oracle recommendations
  • Consultation of users
  • Migrating metadata from one environment to another
  • Performance tuning
  • Access rights management
  • Maintaining service requests on the Oracle Metalink portal
  • Analysis of the system and the list of required updates

Development

  • Collection and initial processing of requirements, design solutions, labor evaluation
  • Create / modify reports in BI Analytics
  • Create / modify BI Publisher reports
  • Creation / completion of information panels
  • Access rights management, 1st user configuration
  • Creation / completion of agents (ibots), 1 agent
  • Create subject areas in the OBIEE repository, hierarchies, aggregated tables
  • Completion of subject areas in the OBIEE repository, hierarchies, aggregated tables
  • Migrating metadata from one environment to another

Oracle E-Business Suite Support

What we offer

  • Professional system audit;
  • Identifying bottlenecks in the operation of Oracle e-Business Suite;
  • Development and implementation of security policy;
  • Install the necessary updates (Patches);
  • Development and implementation of a backup policy;
  • Performance tuning according to Oracle recommendations and best world practices.

Description of work

  • Detailed analysis of the existing system;
  • Recommendations for setting up the system and all its components, to achieve optimal performance and resource utilization;
  • Integration of a monitoring system that can detect even the smallest problems in the system;
  • Round-the-clock support of our specialists, capable in the shortest possible time to solve any problems of regular use of Oracle e-Business Suite;
  • Installation of required additions to the system;
  • Maintain the system in a constantly accessible state;
  • Solving performance problems;
  • Tracking and identifying work problems, locks, performance of parallel and competing requests;
  • Controlling the backup process;
  • Creation of a copy of a productive system for configuring or updating test systems and systems for development;
  • Quality control and configuration of security systems, certification of network protocols and access techniques.

Database Support Services

Support and maintenance of Oracle, MS SQL ServerPostgreSQL, MySQL databases is one of the focal directions of our company. We solve a wide range of administrative tasks fully covering all the needs of our customers, regardless of the complexity, scale or software versions being used. Our company is ready to provide services both on an ongoing basis and participate in one-off project works. 

We offer different options for payment and services, based on the specific customer needs:

  • Remote managed DBA support services with 24×7 or 8×5 coverage;
  • Departure to the territory of the customer;
  • Service subscription flat fee;
  • Time & Materials model;

All the services are being provided in accordance with the strict SLAs.

Advantages of cooperation with us:

  • Full transparency on the services provided and regular KPI reporting.
  • 24x7x365 coverage with dedicated Service Desk.
  • Flexible support models
  • We always trying to adjust the SLAs to the customer requirements
  • Reconciliation of all costs before commencement of work
  • A convenient reporting system in real time
  • Possibility of obtaining all services in the “one window” mode without the need to attract additional contractors

ORACLE Products Migration Services

Reduce the complexity of your Cloud migration by using the experience of BSD Oracle experts to deliver a comprehensive mission-critical migration service.

Staring with the cloud migration cost analysis. Continued with Oracle applications SLAs requirements assessment for availability, DR, security, and IT change. Then infrastructure migration planning utilizing BSD Cloud Managed Services. After that, well planned Oracle migration with our highly-resilient migration service can bring significant cost savings also reducing the maintenance expenses.

What we do

  • Professional system analysis including Oracle performance audit;
  • The analysis of possible migration paths;
  • Detailed migration plan taking into account the requirements for technology, downtime and necessary system checks;
  • Drawing up test plans;
  • Conducting the migration of the production system with the subsequent commissioning of the system;

Description of work

  • Pre-migration analysis and choice of methods for optimal solution of the problem;
  • A study of the level of readiness of the system for migration;
  • Recommendations for the preparation of the Oracle system for migration actions;
  • Drawing up of a detailed plan, including the teams and the necessary actions to conduct the procedure;
  • Testing the migration procedure;
  • Update of results;
  • Rehearsal of Oracle cloud migration;
  • Migration of the production system;
  • Maintenance of the post-migration period;
  • Solving technical issues, including with the help of Oracle official support;
  • Quality control at all stages of work;
  • Accounting for the requirements of system downtime, methods and registration of migration procedures.

Oracle Database and Application Upgrades

What we do

In accordance with the latest recommendations and techniques developed by Oracle, BSD experts will draw up a detailed action plan, develop technical documentation and, based on the information gathered, will perform all necessary actions to switch to the required version of the product.

Description of work

Database Upgrade

  • Checking system requirements;
  • Analysis of installed updates;
  • Checking the source database for compliance with Oracle requirements and recommendations for upgrading;
  • Drawing up a detailed upgrade plan;
  • Develop a plan for testing and testing, as well as a plan for creating and replacing backup copies;
  • Checking DBMS-level parameters, setting the manufacturer’s recommended values;
  • Preparing the operating system;
  • Performing an immediate upgrade with minimizing downtime;
  • Install the latest updates to ensure a high level of security and performance;
  • Configuring and configuring the system according to customer requirements.
  • Priority technical support of the client at the testing stages and in the first weeks after the upgrade;

Application Upgrade

  • Verification of system requirements taking into account the specified maximum load;
  • Analysis of the current configuration and verification of used products;
  • Drawing up a detailed upgrade plan taking into account the policy of supporting Oracle products;
  • Optimization of the upgrade plan taking into account the experience of our experts and Oracle recommendations;
  • Develop a backup plan and switch in emergency situations;
  • Configuring the operating system to support the optimal load for both upgrading and day-to-day operations;
  • Updating the database to the required version, taking into account Oracle’s current recommendations on security and performance;
  • Use the current version of the Rapid Installer;
  • Updating of the technological stack, tools and libraries Oracle E-Business Suite;
  • Applying the latest updates to ensure optimal performance of the upgrade operation;
  • Upgrade the system, previously optimized in previous steps;
  • Analysis and implementation of online update technology;
  • Update to the current version of AD / TXK for further system updates in the fastest and most reliable way;
  • Upgrade to the latest release of Oracle E-Business Suite;
  • Use of fresh certified components at the client level;
  • Configuring the updated system according to the requirements of the client.
  • Priority technical support of the client at the testing stages and in the first weeks after the upgrade;

Configure special configurations for Oracle E-Business Suite

  • Implementation of encryption protocols: SSL / TLS for Oracle E-Business Suite;
  • Configure Oracle E-Business Suite with load balancer;
  • Signing JAR files: creating requests for a certificate, implementing a certificate;
  • Configure parallel processing of background mode requests (PCPs) for RAC and non-RAC;
  • Configure the Single Sign-On (SSO) service for Oracle E-Business Suite;
  • Implementation of transparent encryption (TDE) technology Oracle Database E-Business Suite;
  • Implementation of Advanced Data Compression (ACO) technology at the Oracle E-Business Suite database level;
  • Creating and configuring hot standby bases (standby);