REQUIREMENTS: At least a Bachelor’s degree in Business Administration, Management or related field;
SPECIAL REQUIREMENTS:
- Education: BA/BS in Business Administration, Management or equivalent. Foreign equivalent is accepted;
- Proven ability to manage subordinate employees/teams;
- Strong knowledge of the IT services;
- Proven ability to provide IT project management;
- Strong knowledge of ITIL;
- Ability to implement SLA/OLA;
- Strong knowledge of the following software is required: Oracle BI, Jira ServiceDesk, Confluence, Trello, BPMN and Miro.
- Ability to identify, analyze, research, and remedy potential problems that customers may encounter;
- Ability to provide customer support and conduct negotiations with current and future customers;
- Proven knowledge of creating KBs;
Job Duties:
- IT Project Management;
- IT Team Management, which includes setting tasks, assigning tasks, managing tasks and monitoring execution;
- Monitoring the implementation of SLA/OLA;
- Work on ITIL;
- Analyze and assess potential IT issues, determine solutions and assign tasks to the appropriate IT team;
- Ongoing communication with key clients;
- IT Development: control of the assign work load, ensuring that the assigned deadlines are met, risk management and assessment;
- Distribution of the resources on certain IT projects;
- Staying up to date on current technologies and trends;
- Creating KB;
- Conduct training and work evaluations of the subordinate employees to determine level of technical skills and suggest improvements when necessary;
- Allocate resources for development and implementation of the business processes;
- Automation of the existing procedures;
- Participation in the development of the company and in the development of the strategic and tactical plans;
- Facilitate interactions between internal departments;
- Conduct technical and administrative interviews;
- Develop financial and non-material motivations and set achievable goals;
CONTACT: Send resume to Ludmila Leiter at 233 Needham St., Ste. 402, Newton, MA 02464 or email mila@bostonsd.com.