The first line of support provides 24-hour monitoring of the availability and condition of the entire infrastructure of the customer or its individual components, which allows to ensure the continuity of the customer’s business. This is especially important for transnational corporations that conduct business around the world and in different time zones. All of our employees speak several languages.
For many years, we have accumulated a unique database of metrics and indicators that monitor the state of the systems, which allows us to react proactively and prevent the failure of any of the components of the customer’s systems.
We conduct an analysis of all complaints and incidents of the client, identifying and eliminating the root cause of deviations from the norm, thereby excluding the possibility of a repeated failure in the operation of the systems.
- HP Sitescope
- Amazon CloudWatch
- Customer Support 24x7x365
- Monitoring of IT systems
- Active IT system support
- Incident Management
- Communication with all departments of the company
- Active support in accordance with SLA