Service Desk & Monitoring

Service Desk & Monitoring

Monitoring tools

  • Support and administration
    • HP Sitescope
    • PRTG
    • Nagios
  • Setup and tuning of Monitoring tools
  • Quality control
  • Advantages
    • 24x7 Support
    • Active and proactive support according to SLA
    • Data security

Monitoring & Service Desk

  • Monitoring
    • 24x7 Support
    • Control and monitoring of IT-systems
    • Active and proactive support for IT-system
    • Incident management
    • Communication with all other departments
    • In-time reaction according to SLA
    • Reporting tools